Frequently Asked Questions
How can I suggest a location or report an issue?
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Use the “Contact Us” section in the app or email [email protected] to share ideas or get help.
The app isn’t letting me check in—what should I do?
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Make sure location services are turned on and you’re near the location. If it still doesn’t work, try refreshing or restarting the app.
What can I redeem my points for?
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Visit the “Rewards” section in the app to browse current prize options—everything from local gift cards to exclusive experiences.
How do I know how many points I’ve earned?
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Your point total appears on your dashboard.
How do check-ins work?
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Visit a location on the app, tap “Check In,” and allow location access. You’ll earn points when you’re within the location’s range, or by answering the trivia question correctly.
Do I need to be in Lethbridge to use the app?
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You can browse from anywhere, but check-ins and points are only available when you’re physically near a listed location.
What is the Explore Lethbridge app?
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A free tourism app that lets you discover local attractions, events, and experiences in and around Lethbridge. Check in at locations to earn points and redeem them for prizes!
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"Add to Home Screen".